How We Support Your Inbound Calls
Getting started is simple. We learn how your practice handles calls, set up your receptionist team, and begin answering calls on your behalf.
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A Process Designed to Keep Your Business Responsive
Our process ensures every call to your business is handled professionally while keeping you informed and in control of how calls are managed.
Fast, Simple Set Up
Go Live In 24-48 Hours (Average Onboarding Time)
Consistent Legal Intake
30+ Hours of Training per Intake Specialist.
Full Call Visibility
99.9% Call Summary Accuracy (Sent 2 Minutes After Every Call)
A Process Built to Keep Your Law Firm Responsive to Every Caller
Our goal is simple: make sure every call to your firm is answered professionally while keeping your workflow uninterrupted. Here’s how the process works.
We Learn Your Business
During onboarding, we review how your business wants calls handled. This includes your greeting, call handling instructions, scheduling rules, and what information receptionists should collect from callers.
Custom call greeting setup
Call handling rules defined
Information to collect from callers
We Set Up Your Receptionist Team
A small dedicated team of receptionists is assigned to your business. They review your call scripts, tone, and handling preferences so they can represent your business professionally.
Small dedicated team assigned
Receptionists learn your process
Consistent caller experience
We Start Answering Calls
Once everything is set up, calls to your business are routed directly to your receptionist team. Every caller is greeted professionally and handled according to your instructions.
Calls answered by live receptionists
Call screening and transfers
Consultation booking available
We Learn Your Business
After each call, you receive a clear call summary with the caller’s details and reason for contacting your business so you always know what happened.
Call summaries sent via email
Clear caller information provided
Easy follow-up with clients
The team is professional, responsive, and genuinely cares about representing our firm well on the phone. Our clients consistently mention how friendly and helpful the receptionist was when they called.
All the Services You Need, All in One Place
We take care of everything behind the scenes, so you can stay focused on your work and grow your business with confidence.
Live Call Answering
Every call is answered by a trained, US-based receptionist who represents your brand professionally.
Outbound Call Support
We handle confirmations, follow-ups, and warm lead outreach so your pipeline keeps moving without pulling you away from core work.
Dedicated Small Team
Work with the same small team who learns your business, tone, and processes — and sounds like part of your company.
Call Summaries in Real Time
Receive detailed summaries of every call, sent directly to your email inbox — so you always know who called and what was discussed.
Call Screening & Forwarding
We screen calls, block solicitors, and only transfer what truly matters — so you stay focused without constant interruptions.
Call Overflow Coverage
When call volume spikes or your receptionist is unavailable, we step in seamlessly — so no call goes unanswered.
Appointment Scheduling
We book directly into your calendar based on your availability and rules — eliminating back-and-forth for you and your clients.
Custom Call Scripting
We create and refine a custom call script with you so every conversation is aligned with your brand, sales process, and qualification goals.
Voicemail Transcriptions
After-hours voicemails are automatically transcribed and sent to your email, so you can respond without listening to recordings.
Toll-Free or Local Numbers
We set up a dedicated business number that routes directly to your receptionist team, giving you a professional presence from day one.
Frequently Asked Questions
If you have any questions not covered here, feel free to book a call with us — we would be happy to help.
How does your virtual receptionist service work?
Our English-fluent receptionists answer calls on behalf of your business, follow your custom call scripts, take messages, schedule appointments, and send you clear call summaries after every call.
Will callers know they are speaking with a receptionist service?
No. Our receptionists answer calls using your business name and greeting so callers experience your company directly.
Can you transfer calls to me or my team?
Yes. Calls can be screened and transferred based on your preferences so you only receive the calls that truly require your attention.
Do you provide call summaries after each call?
Yes. After every call you receive a detailed summary via email so you always know who called and why.
How quickly can we get started?
Setup is quick and straightforward. Once we understand your call handling preferences and scripts, your receptionist team can start answering calls shortly after onboarding.
Trusted by 75+ North American Law Firms